Mineral Wild — Compliance FAQ & Reporting

Audience: Public-facing notice-and-action page for users who encounter a compliance advisory or want to report a violation. Linked from Terms of Service §6.2 as informational supporting documentation.

DSA Article 16 / Apple Guideline 1.2 / UK Online Safety Act: This page is the platform's notice-and-action mechanism with publicly-disclosed SLA (see §3) and data-subject access references (see §5).

1. Why do I see a warning when I try to mark certain specimens as available?

Some minerals are subject to trade restrictions under U.S. federal law (EPA Toxic Substances Control Act, OFAC sanctions, cultural heritage laws of the country of origin) and are either blocked outright or flagged with an advisory when you attempt to mark them available. This keeps the platform compliant and protects you from inadvertent legal exposure when shipping.

Hard block (cannot mark available): - Chrysotile, crocidolite, amosite — EPA TSCA asbestos ban - Myanmar-origin jadeite, ruby, sapphire, spinel, amber — OFAC sanctions + MGE - Russian diamond — EO 14068 - Venezuelan native gold — OFAC - Iranian minerals — OFAC comprehensive embargo

Advisory (must acknowledge, then can mark available): - Anthophyllite, tremolite, actinolite — EPA Risk Evaluation Part 2 (asbestos classification awareness checkbox required) - Erionite — IARC Group 1 carcinogen - Afghan lapis lazuli — Taliban SDN risk - Peruvian-origin minerals — Ley 28296 cultural patrimony - New Zealand nephrite / bowenite / serpentine — Pounamu Export Prohibition Order - Radioactive minerals (radioactivity_level = high) — Class 7 excepted-package shipping advisory - Mercury / arsenic minerals — hazmat handling advisory

Advisories acknowledge awareness only; they are not legal validation of your particular specimen or shipping plan. You remain responsible for compliance with all applicable laws (Terms of Service §6.2).

2. How do I report a violation?

Every specimen, user profile, and conversation has a three-dot menu with a "Report" option.

Report categories: - illegal_trade — suspected sale of prohibited material - cites_violation — suspected CITES-protected material - ofac_sanctions — suspected OFAC-sanctioned origin or party - csam_suspected — child sexual abuse material (handled on emergency path) - hate_speech — harassment, slurs, targeted abuse - spam — repetitive / commercial / off-topic messaging - other — anything else with a free-text explanation

You may also email mineralwild@gmail.com directly. Emergency CSAM reports can also be sent to NCMEC CyberTipline at report.cybertip.org.

3. Service Level Agreement (SLA)

Per the EU Digital Services Act Article 16, Apple App Store Guideline 1.2, and the UK Online Safety Act:

Severity Categories SLA
Severe CSAM, immediate safety threats, credible violence within 24 hours
Standard CITES violations, OFAC sanctions, counterfeit claims, harassment, copyright within 7 days

Audit log retention: All moderation decisions and takedown actions are retained for 2 years (DSA Article 24), without the personal content of the report itself.

Transparency: We publish annual transparency reports (volume of reports by category, action rates, median response time) starting the year after the first report is filed, per Apple and Google Play transparency requirements.

4. Appeal Process

If your listing was blocked or you received a strike and you believe the action was in error, email mineralwild@gmail.com with:

We will respond within 7 days. Our response will either (a) reverse the decision with a note in the audit log, or (b) explain in plain language why the decision stands and what alternatives you have.

During the appeal window, your account is not further penalized unless a new violation occurs.

5. Data-Subject Access Requests (DSAR)

For most data-subject requests, you can self-serve through the app:

For anything not covered by self-service (e.g., bulk export across multiple accounts you believe are yours, deletion beyond the 30-day grace window, access by a verified authorized agent, deceased-user requests), email mineralwild@gmail.com with:

We will respond within 30 days (45 days for CCPA, 15 business days for PIPL).