Mineral Wild — Compliance FAQ & Reporting

Audience: Public-facing notice-and-action page for users who encounter a compliance advisory or want to report a violation. Linked from Terms of Service §20 (Entire Agreement) as informational supporting documentation.

DSA Article 16 / Apple Guideline 1.2 / UK Online Safety Act: This page is the platform's notice-and-action mechanism with publicly-disclosed SLA (see §3) and data-subject access references (see §5).

1. Why do I see a warning when I try to mark certain specimens as available?

Some minerals are subject to trade restrictions under U.S. federal law (EPA Toxic Substances Control Act, OFAC sanctions, cultural heritage laws of the country of origin) and are either blocked outright or flagged with an advisory when you attempt to mark them available. This keeps the platform compliant and protects you from inadvertent legal exposure when shipping. The check matches on the mineral you selected from our atlas and on the origin you recorded — if you entered the specimen under a custom mineral name of your own, mineral-specific rules do not apply to it. Rules that apply to a whole country of origin, rather than to a particular mineral, still apply to it.

Hard block (cannot mark available): - Chrysotile, crocidolite, amosite — EPA TSCA asbestos ban - Myanmar-origin jadeite, ruby, sapphire, spinel, amber — OFAC sanctions + MGE - Russian diamond — EO 14068 - Venezuelan native gold — OFAC - Iranian minerals — OFAC comprehensive embargo

Advisory (marking available succeeds; a dismissible notice is shown): - Anthophyllite, tremolite, actinolite — EPA Risk Evaluation Part 2 (a checkbox confirms you have read the asbestos classification note before the acknowledge button becomes active; it does not gate the listing) - Erionite — IARC Group 1 carcinogen - Afghan lapis lazuli — Taliban SDN risk - Peruvian-origin minerals — Ley 28296 cultural patrimony - New Zealand nephrite / bowenite / serpentine — Pounamu Export Prohibition Order - Radioactive minerals (radioactivity_level = high) — Class 7 excepted-package shipping advisory - Mercury / arsenic minerals — hazmat handling advisory

Advisories acknowledge awareness only; they are not legal validation of your particular specimen or shipping plan. You remain responsible for compliance with all applicable laws (Terms of Service §6.4).

2. How do I report a violation?

Specimens, user profiles, and conversations each have a three-dot menu with a "Report" option, plus a free-text description field. For photos in the Mineral Atlas, signed-in users can use "Correct / Report" in the menu on the mineral's page. If you are browsing the atlas without an account, report by email (see below), including the mineral name and what you saw.

Every user-contributed photo in the Mineral Atlas is reviewed and approved by us before it appears.

Content types we prohibit and act on (our published enforcement taxonomy — how we classify violations, not the literal in-app picker): - illegal_trade — suspected sale of prohibited material - cites_violation — suspected CITES-protected material - ofac_sanctions — suspected OFAC-sanctioned origin or party - csam_suspected — child sexual abuse material (handled on emergency path) - hate_speech — harassment, slurs, targeted abuse - spam — repetitive / commercial / off-topic messaging - other — anything else with a free-text explanation

In-app Report menu options (the exact choices vary slightly by what you are reporting — a conversation, a specimen, or a user profile): harassment, inappropriate content, minor safety (child-safety / CSAM intake), misinformation, scam or fraud, spam, and other — always with a free-text description. Reports of illegal trade, CITES, OFAC, or hate speech are filed under "other" (or the closest option) with a description and routed to the correct enforcement path on review.

You may also email mineralwild@gmail.com directly. Emergency CSAM reports can also be sent to NCMEC CyberTipline at report.cybertip.org.

Removing nonconsensual intimate imagery

If an intimate visual depiction of you — including one created or altered by digital means — was published on Mineral Wild without your consent, you or someone you authorize to act for you can ask us to take it down, whether or not you have an account with us. Email mineralwild@gmail.com. Putting "NCII removal request" in the subject line helps us route it faster, but we act on your request either way. Include:

Once we receive a request that includes the items above, we remove the depiction, and make reasonable efforts to identify and remove any known identical copies of it, as soon as possible and not later than 48 hours after receiving the request. Full terms: Terms of Service §3.8.

3. Service Level Agreement (SLA)

Per the EU Digital Services Act Article 16, Apple App Store Guideline 1.2, and the UK Online Safety Act, we review and action reports promptly and without undue delay, prioritizing the most severe reports first.

24-hour commitment. Where we determine that a report identifies (a) child sexual abuse material, (b) other content that endangers the safety of a minor, or (c) a credible threat of violence against a person, we remove the content from the App and suspend or terminate the responsible account within 24 hours of receiving the report through the App's report feature, or within 24 hours of identifying it where a report reaches us by email or another channel. Whether a report falls within those three cases depends on what the report describes, including its free-text description, and not on the report category the reporter selected. Where the law requires us to preserve material as evidence, we do so as described in the Terms of Service §4.1; preservation does not delay removal from the App.

48-hour commitment (nonconsensual intimate imagery). Where we receive a removal request that includes the items listed in Terms of Service §3.8, from the person depicted or someone they authorize, we remove the depiction, and make reasonable efforts to identify and remove any known identical copies of it, as soon as possible and not later than 48 hours after receiving the request. Where the same content also falls within (a) or (b) above — for example, where the person depicted is a minor — both commitments apply and we act on whichever is sooner.

All other reports. Every report not covered by a commitment above is handled promptly and without undue delay, prioritized by severity. As a small team we do not commit to fixed hour-by-hour deadlines for these; the DSA does not require specific timeframes.

Audit log retention: All moderation decisions and takedown actions are retained for 2 years (DSA Article 24), without the personal content of the report itself.

4. Appeal Process

If your listing was blocked or you received a strike and you believe the action was in error, email mineralwild@gmail.com with:

We will respond promptly and without undue delay. Our response will either (a) reverse the decision with a note in the audit log, or (b) explain in plain language why the decision stands and what alternatives you have.

During the appeal window, your account is not further penalized unless a new violation occurs.

5. Data-Subject Access Requests (DSAR)

For most data-subject requests, you can self-serve through the app:

If you cannot sign in or reach the deletion controls because of an age-eligibility checkpoint, suspension, ban, or inactive status, contact mineralwild@gmail.com. For a support-assisted formal account-deletion request or cancellation, we send a confirmation to the exact verified email address stored on the account and must receive an explicit reply from that address in the same email thread. If that account email is unavailable or undeliverable, support cannot make the change through this route; provider screenshots, login-history evidence, or an authorized-agent document do not replace the account-email reply. Where applicable law requires us to act on a verified request through another route, we will use the verification method that law requires. This deletion-only process does not remove any suspension, ban, inactive status, or other access restriction. Accounts known to be operated by a person under 18 follow the separate minor-account deletion process and cannot cancel through the 30-day grace path.

For anything not covered by self-service (e.g., bulk export across multiple accounts you believe are yours, deletion beyond the 30-day grace window, access by a verified authorized agent, deceased-user requests), email mineralwild@gmail.com with:

Response timing depends on the applicable law. EU requests generally run for one calendar month from receipt; identity-related timing follows the applicable EU rule and is not automatically reset by a generic verification date. UK requests generally run from receipt, or from receipt of sufficient identity / authority information where that information was reasonably requested. Complex or multiple EU / UK requests may be extended by two further calendar months, with the extension and reasons communicated within the initial month. Swiss FADP access requests are generally answered within 30 days; if more time is needed, we will explain why and give the expected response date within those 30 days. CCPA requests generally use a 45-day window, and PIPL requests a 15-business-day window.